Privacy Policy

Last updated: 2026-05-06

Carolina Hoarding Cleanup ("we," "our," "us") operates carolinahoardingcleanup.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights.

Information We Collect

We collect information you voluntarily provide through our intake forms or by contacting us by phone or email — typically your name, phone number, email address, city, state, and a brief description of the situation you're seeking help with.

We may also automatically collect anonymous information about how the Site is used (browser type, pages visited, referring URL) for analytics and Site improvement.

How We Use Your Information

  • To respond to your intake request.
  • To match you with a single vetted independent provider in your service area.
  • To follow up after the engagement to confirm the experience met our compassionate-service standard.
  • To improve the Site and our intake process.

Confidentiality & Sharing

Your details stay between our intake team and the single independent provider we match you with. We do not share your information with a directory of contractors, and we do not sell your data. We may share information when required by law (for example, in response to a valid subpoena).

Data Security

We use reasonable technical and organizational measures to protect the information you submit. No method of transmission over the internet is 100% secure, but we work to safeguard your data with industry-standard practices.

Cookies

The Site may use cookies and similar technologies for basic analytics. You can control cookies through your browser settings.

Third-Party Providers

The cleanup work itself is performed by independent third-party providers, who handle their own customer data once you engage them directly. We recommend reviewing the provider's privacy practices before signing any service agreement.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by emailing help@carolinahoardingcleanup.com.

Children's Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact

Questions about this Privacy Policy: help@carolinahoardingcleanup.com or call 1-800-RESTORE.